SUPERVISOR:                   Principal Enterprise Architect

RANGE:                              $65,000.00 - $85,000.00

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GENERAL PURPOSE:

The Desktop & Network Support Analyst provides responsive, practical technology support for Rogers Foods and Miller Milling employees and operations. This position is the primary day-to-day contact for help desk triage, workstation and peripheral support, account and device provisioning, asset tracking, Microsoft licensing support, and basic Dynamics 365 assistance. The position also supports local network connectivity, coordinates vendor support activity, and maintains accurate technical documentation and knowledge articles.

RESPONSIBILITIES:

Help Desk and End-User Support

•  Receive, prioritize, document, and resolve help desk requests

•  Provide Level 1 and Level 2 support for computers, mobile devices, printers, scanners, and common business applications

•  Troubleshoot hardware, software, access, printing, connectivity, and performance issues

•  Communicate status, next steps, and resolutions clearly to employees

Device Lifecycle, Asset Management, and Licensing

•  Configure, deploy, recover, and securely retire computers, mobile devices, peripherals, and accessories

•  Maintain accurate IT asset, warranty, lifecycle, configuration, and disposal records

•  Support procurement and coordination of approved hardware, software, cellular devices, and technical services

•  Assist with Microsoft 365 and other software licensing, assignment, reclamation, and usage tracking

Identity, Access, and Employee Lifecycle Support

•  Complete onboarding, role-change, and offboarding tasks for accounts, devices, applications, and access permissions

•  Perform password resets, multifactor-authentication support, session resets, and routine access support

•  Follow approval, security, and least-privilege requirements for access changes

Dynamics 365 and Business Application Support

•  Provide routine Dynamics 365 and business application support

•  Document symptoms, business impact, and troubleshooting steps before escalation

•  Coordinate with business-systems staff, Microsoft support, and vendors to resolve assigned issues

Network, Infrastructure, and Site Support

•  Support workstations, printers, wireless access, network drops, meeting-room technology, and other site equipment

•  Troubleshoot LAN, WAN, VPN, Wi-Fi, DNS, DHCP, cabling, switching, and Internet connectivity issues

•  Assist with technology installations, moves, projects, outage response, testing, and verification

Documentation, Security, and Continuous Improvement

•  Maintain knowledge articles, procedures, configuration records, and support checklists

•  Follow information-security, access-control, change-management, and data-handling requirements

•  Report suspected phishing, malware, data exposure, unauthorized access, or other security events

•  Recommend practical improvements to reduce recurring issues and improve support processes

•  Participate in team meetings, training, audits, projects, and cross-training as assigned

Other:

•  Ability to travel occasionally and work outside normal hours when required

•  Aware of critical control points as they relate to product liability

•  Responsible for compliance with Canada Labour Occupational Health and Safety requirements

•  Follow Good Manufacturing Practices while performing job duties and tasks

QUALIFICATIONS:

Required:

•  Diploma, technical training, or equivalent experience in information technology or a related field

•  Two or more years of experience in desktop, help desk, network, or systems support

•  Working knowledge of Windows, Microsoft 365, Active Directory or Entra ID, endpoint tools, and mobile device support

•  Practical understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, VPNs, and switching

•  Experience installing, configuring, and supporting computers, printers, peripherals, operating systems, and business software

•  Experience using a ticketing or service-management platform

•  Ability to follow security, approval, confidentiality, and change-control requirements

•  Clear communication skills and a service-oriented approach with users at all technical levels

•  Authorization to work in Canada and meet company screening or site-access requirements

Preferred:

•  Experience with Microsoft Intune, Defender, Azure, SharePoint, Teams, Exchange Online, or PowerShell

•  Experience supporting Dynamics 365 or another ERP platform

•  Experience with Zendesk, remote-support tools, IT documentation, or asset-management systems

•  Experience supporting users in manufacturing, warehouse, food production, or operational environments

•  Microsoft, CompTIA, Cisco, ITIL, or similar certification or training

•  Basic scripting or automation experience

SUPERVISOR:           Warehouse Supervisor

WAGE SCALE:           $25.21 – $29.08

GENERAL PURPOSE:

The Warehouseman will have a thorough understanding of the warehouse operation and will perform these duties in a manner that meets the demands of our customers and abides by the policies and procedures set from time to time by the company and government regulators. 

RESPONSIBILITIES:

·         Communicates with customers, carriers and other departments in a courteous and diplomatic manner, always showing a high standard of cooperation and excellence to reflect well on Rogers Foods Ltd.

·         Maintains the warehouse in an orderly organized manner using a first-in, first-out method of stock control.

·         Receives stock into the warehouse from:

-         Flour packing lines,

-         Cereal packing lines,

-         Outside carriers, and

-         Company trucks.

·         Maintains necessary stock control records:

-         Receiving documents,

-         Shipping documents, and

-         Rerun documents.

·         Loads all company and common carrier trucks, trailers (including bulk flour and feed), rail cars and/or containers in an accurate and efficient manner.

·         Delivers product to customers in company vehicles, as required.

·         Operates all company vehicles in a safe and efficient manner.

·         Secures and locks all power equipment and loaded trailers when parked in the company yard.

·         Checks forklift batteries on a daily basis and tops up fluid levels, as required.

·         Identifies new ways to improve the efficiency and safety of the overall warehouse operation.

·         Must be aware of critical control points as they relate to product liability. 

·         Responsible for compliance with Canada Labour Occupational Health and Safety requirements and company safety standards.

·         Follows Good Manufacturing Practices (GMP’s) while performing tasks in production areas.

·         Performs other tasks, including training, as required.

QUALIFICATIONS:

·         Good working relationship with supervisors, warehouse team members and other departmental staff.

·         Grade 12 graduate.

·         Thorough knowledge of legal loading procedures for all shipping units.

·         Valid BC Driver’s License.

·         Lift truck/Forklift license.  Proven ability to operate lift trucks, tractor trailer units and other company vehicles in a safe manner.

·         Available for shiftwork as required.

General Purpose:

The Customer Service Representative is responsible for communicating with customers regarding orders, pricing schedules, order tracking, and delivery schedules.  The CSR will provide customer service duties and administrative support activities in support of the Rogers Foods Sales Team.

Responsibilities:

·        Accurately and completely process and manage customer orders using Microsoft (D365)

·        Manage all order-related changes, including revisions, cancellations, and updates

·        Serve as the customer order entry contact, responding to phone and email inquiries promptly and professionally

·        Coordinate with the Master Planner, Shipping, and Warehouse teams to ensure efficient order fulfillment and resolve any issues

·        Collaborate with the Sales team to support new and existing customer contracts, order delays, rush deliveries, and customer complaints.

·        Providing backup support for invoicing and customer account reconciliation

·        Assist with facilitating the flow of paperwork and communication between corporate sales, finance, and manufacturing divisions

·        Invoice and supply customers with order related documents

·        Provide reception duties and support as required

·        Communicate with customers, agents, and carriers, regarding orders, pricing schedules, order tracking, and delivery schedules

·        Communicate with Sales Managers regarding customers’ special needs or requests

·        Prepare reports and correspondence related to customer orders, inventory, and so forth

·        Follow good manufacturing practices (GMP) while performing job duties and tasks

·        Other related duties as assigned

requirements:

·        Post Secondary business administration training

·        Proven Microsoft Dynamics (D365) and other Microsoft program skills

·        Demonstrated interpersonal skills and aptitude to work within a team environment.

·        Excellent written and verbal communication skills, with attention to detail

·        Self-motivated problem solver with organizational and time management skills

·       On-site, in person role, within an office environment

Supervisor:         PRODUCTION SUPERVISOR

Wage Scale:         $25.21 - $29.08

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GENERAL PURPOSE:

The Cereal Packaging Operator (Temporary) has responsibility to operate and maintain efficient performance of the Cereal Packaging equipment and line to meet production standards and customer demands.

RESPONSIBILITIES:

·      Packages product and fills out production, packaging, and quality assurance reports.

·      Ensures that good quality packed products enter the warehouse.

·      Checks that all bags bales and boxes are sealed correctly before leaving packaging area.

·      Performs ongoing checks of dates on bags and corrects problems to ensure that each date on packed materials is legible and correctly dated.

·      Ensures that all cereal products are correctly transferred from bins or dumping stations.  Gives instructions to personnel involved in dumping products, as required.

·      Stacks packed products on skids according to established patterns.

·      Numbers packed skids to provide identification in case of call back due to quality control.

·      Performs quality assurance checks on packed products on shifts if the regular Quality Control person is not available.

·      Fills out Hold/Reject signs on packed skids in the event of off-standard quality before the product enters the warehouse.

·      Ensures a sanitary condition of packaging equipment and workspace while packaging is in process.

·      Cleans work area and equipment at end of shift, with all rerun/feed bags emptied at the warehouse dumping station.

·      Cleans up and corrects any spills of product in the product transfer system due to changeovers, plug-ups and broken or leaking systems.

·      Must be aware of critical control points as they relate to product liability.

·      Works responsibly throughout scheduled shifts.

·      Responsible for compliance with Canada Labour Occupational Health and Safety requirements and company safety standards.

·      Follows Good Manufacturing Practices (GMP’s) while performing tasks in production areas.

·      Performs all other related duties and assignments, including training, as required.

QUALIFICATIONS:

·         Aptitude for operating computerized packing equipment.

·         Self-starter, with the ability to use initiative, but also able to work as part of a team.

·         Good working relationship with supervisors, warehouse team members and other departmental staff.

·         Mechanical aptitude for diagnosing and solving problems with or without assistance from maintenance.

·         Available for shiftwork as required.

SUPERVISOR:                    GRAIN LOGISTICS SUPERVISOR

 GENERAL PURPOSE:

The Grain Assistant provides logistic and administrative support for the Armstrong Division grain operations by coordinating shipments, maintaining schedules, managing grain inventory levels, and ensures consistent grain quality. The incumbent assists in identifying and recommending improvements to department policies and procedures.

RESPONSIBILITIES:

·         Assist with troubleshooting grain issues to ensure smooth and efficient operations

·         Create tickets for truck shipments, send advisements to carriers and suppliers

·         Assist with the coordination of truck movement to maintain adequate grain inventory levels and ensure consistent grain quality

·         Create purchase orders to allocate freight for truck and grain shipments

·         Ensure all shipments are completed accurately and review documents from accounts payable for processing

·         Assigns loads to appropriate grain contracts

·         Create and maintain delivery schedules for truck deliveries for the grain department

·         Liaise with internal and external customers and carriers, delivering excellent customer service

·         Assist with the daily reconciliation of the Company’s grain position

·         Assists with byproduct inventory tracking and updating the byproducts schedule as required

·         Assists and recommends improvements in department policies and procedures

·         Ensure that all the by-products, for both  the Armstrong and Chilliwack divisions are moved in an efficient and timely manner, to prevent a forced plant shutdown

·         Assist with producing the weekly shipping schedule for byproducts, send advisements to carriers and suppliers with their schedules, and update all records and send notifications when changes are made

·         Adjust work schedule to accommodate changing priorities and deadlines

·         Provide relief coverage for Grain Logistics Supervisor as required

·         Follow Good Manufacturing Practices (GMP’S) while performing job duties and tasks

·         Responsible for compliance with Canada Labour Occupational Health and Safety requirements and company safety standards

·         Perform all other work-related tasks assigned

REQUIREMENTS:

·         Grade 12 or equivalent

·         Ability to work both independently and with a team

·         Advanced computer skills with a working knowledge of Microsoft Office applications, experience with D365 an asset

·         Strong work ethic, with a high level of trust and integrity

·         Excellent problem-solving, time management and organizational skills and demonstrated initiative

·         Ability to manage multiple priorities and deadlines in a fast-paced environment

·         Strong attention to detail and ability to adapt quickly to changing environments

·         Self-motivated team player with above average interpersonal, communication and customer service skills

·         Ability to create and maintain trusted internal and external business relationships.